Frequently Asked Q&A
Below are a few frequently asked questions. Should you have further questions, please contact us at info@chtolive.com or call +1 662-609-6983. We will respond within 48 hours.
Yes, when you choose one of our longer terms, you get to make some great savings. A quarterly subscription saves you 5% off a monthly; a half annual subscription gives a 10% discount, while an annual subscription takes a massive 20% off!
You can stream videos anywhere, anytime on any device. That means if you're having an issue training at home, pull out your phone and find a trainer or topic to show you what to do. Maybe you do some show prep while hauling down the road (in the passnenger seat of course). If you're waiting in line somewhere, need some inspiration or want to connect to the trainers and the cutting community, then simply login and watch. And if your internet service is slow or non existant where you live, then grab one of our training DVDs (yes many people do!).
We offer a range of billing options to suit your budget and scheduling. Each level of membership, Silver, Gold and Platinum has four different billing frequencies. You can choose monthly, quarterly, semi-annual or annual. All options have recurring billing at the end of each cycle until you choose to cancel.
The longer terms offer great discounts:
- Quarterly (billed every 3 months) – 5% discount
- Semi-annual (billed every 6 months) – 10% discount
- Annual (billed every 12 months) – 20%
Once you are a member, you may watch as many videos as many times as you want, for as long as you continue your membership.
If you encounter any problems, please contact our customer service by emailing support@chtolive.com. The email that you used when becoming a member will be your identifier for all communication with our support team. You may also call +1 662-609-6983 for further assistance.
On the homepage scroll down to the box that says latest videos and click there or scroll down further to where it says Free Videos and you will be able to watch a sample of every single video we have on the website." to "On the homepage click on Videos in the top menu, then Latest Videos in the drop down. You will be able to watch a sample of every single video we have on the website. You can also join for a free week and access the entire video library!
The videos cannot be downloaded. They are watched via your computer or device, using streaming video, so they take up no room on your computer.
It’s very easy. Simply use the Cancel Membership Request Form and request cancellation. We will email you back with confirmation within 48 hours. Please make sure to email at least two days before your billing date to ensure we can get your membership canceled in time. This is very important as we do not offer refunds past that date.
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select “Properties.” The URL displayed will begin with “https” – ‘s’ means it is a secure site. It has been secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server. To get an SSL Certificate, the company must go through a thorough validation process.
If you are not satisfied with your membership, simply email us to tell us why in the first 28 days from the start of your subscription and we will refund your first month as part of our 28-day money back guarantee. Send your email to info@chtolive.com.
After the first 28 days, we do not issue refunds.
